Bounce Help
Bounce Help is a customer support software that allows companies to offer live chat, email support, knowledge bases, and helpdesk ticketing. It aims to provide an affordable all-in-one customer service solution for small businesses.
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Bounce Help: All-in-One Customer Service Solution
Bounce Help offers live chat, email support, knowledge bases, and helpdesk ticketing at an affordable price, ideal for small businesses seeking a comprehensive customer service solution.
What is Bounce Help?
Bounce Help is a cloud-based customer service and support software designed for small and medium-sized businesses. It brings together multiple channels like live chat, email, knowledge base, and help desk ticketing into one platform to help companies offer exceptional customer experiences.
Some of the key features of Bounce Help include:
- Live Chat - Real-time chat software to engage customers and provide quick resolutions
- Email Management - Shared inbox to collaborate with teams and respond to customer emails
- Knowledge Base - Self-serve help center with FAQs, guides, docs for customers
- Ticketing System - Manage, prioritize and resolve customer support tickets
- Service Level Agreement (SLA) - Set response time goals for tickets
- Custom Workflows - Automate repetitive support tasks with triggers and rules
- Canned Responses - Send pre-written templates for common queries
- Helpdesk Reports & Analytics - Actionable insights into query volumes, resolution times, etc.
Bounce Help is designed for modern support teams looking to deliver personalized customer experiences efficiently. Its intuitive interface, automation capabilities, and mobile access makes it easy for agents to handle daily customer queries and service requests effectively.
Bounce Help Features
Features
- Live chat
- Email support
- Knowledge bases
- Helpdesk ticketing
Pricing
- Subscription-Based
Pros
Affordable
All-in-one solution
Good for small businesses
Cons
May lack some advanced features of larger platforms
Limited integration options
Official Links
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