Callipeg
Callipeg is a call tracking and analytics software that allows businesses to record, monitor, and analyze phone calls to improve sales and customer service. It provides insights into call volume, duration, recordings, and more.
call-tracking
analytics
phone-calls
recordings
insights
Callipeg: Call Tracking & Analytics Software
Callipeg is a call tracking and analytics software that allows businesses to record, monitor, and analyze phone calls to improve sales and customer service. It provides insights into call volume, duration, recordings, and more.
What is Callipeg?
Callipeg is a popular call tracking and analytics platform designed for small and medium-sized businesses. It enables users to record, track, monitor, and analyze inbound and outbound phone calls to gain actionable insights.
With Callipeg, businesses can set up local or toll-free phone numbers, create call flows and IVRs, integrate with existing phone systems, and track every call detail and activity. Key features include:
- Call recording, logging, and transcription services
- Real-time call analytics dashboards and reports
- Lead and deal tracking by call source and phone number
- Call scoring and lead categorization
- Customizable IVR call routing
- Integration with popular business tools like Salesforce, Slack, Zapier
The software aims to help sales, marketing, and customer support teams boost productivity and effectiveness. Users can identify trends in customer interactions, track lead quality, optimize campaigns, and improve agent performance.
With its easy-to-use interface and affordable pricing plans, Callipeg is a great solution for SMBs looking to enhance their telephone customer service and sales processes.
Callipeg Features
Features
- Call recording
- Call analytics
- Lead tracking
- Call tagging
- Real-time call notifications
- Customizable dashboards
- Integrations with CRMs and marketing platforms
Pricing
- Subscription-Based
Pros
Improves sales and conversions
Provides actionable insights from call data
Allows tracking of marketing campaign performance
Easy to set up and use
Can integrate with existing systems
Helps improve customer service and satisfaction
Cons
Can be pricey for small businesses
Large call volumes require more expensive plans
Setup requires some technical knowledge
May require training for full utilization
Call recording requires disclosure and consent
Official Links
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