CallWatchPro
CallWatchPro is a call center software designed for small businesses. It includes features like call recording, real-time monitoring, customizable dashboards, call routing and management tools.
CallWatchPro: Call Center Software for Small Businesses
CallWatchPro offers call recording, real-time monitoring, customizable dashboards, and more for small businesses to manage their calls effectively.
What is CallWatchPro?
CallWatchPro is a feature-rich call center software designed specifically for small businesses. It provides all the tools a small call center needs to effectively manage customer interactions and agent performance.
Key features of CallWatchPro include:
- Call recording - Record inbound and outbound calls for quality assurance, compliance and training.
- Real-time call monitoring - Monitor live calls to coach agents and ensure excellent customer service.
- Interactive dashboards - Customizable dashboards provide visibility into call metrics like volume, wait times, duration.
- Smart call routing - Route calls based on agent skills, availability and priority levels.
- IVR capabilities - Set up an interactive voice response system to route calls efficiently.
- Customizable reports - Generate historical and real-time reports on agent productivity, call trends, customer satisfaction surveys and more.
Overall, CallWatchPro combines essential call center functionality with an intuitive interface suitable for small teams. Flexible pricing plans make it budget-friendly for growing small businesses looking to professionalize customer service.
CallWatchPro Features
Features
- Call recording
- Real-time call monitoring
- Customizable dashboards
- Call routing and management tools
Pricing
- Subscription-Based
Pros
Helps improve customer service and agent performance
Allows managers to monitor calls and agent performance
Customizable to fit business needs
Affordable for small businesses
Cons
Limited integrations compared to larger platforms
Basic reporting functionality
No mobile app
Official Links
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