PbxTools PhoneJournal

PbxTools PhoneJournal | Call Logging and Tracking Software

PbxTools PhoneJournal is a call logging and tracking software designed for PBX phone systems. It captures detailed call data and provides reporting for tracking calls, monitoring customer service, and optimizing telecom costs.

What is PbxTools PhoneJournal?

PbxTools PhoneJournal is a robust call logging and tracking solution designed specifically for PBX business phone systems. It captures very detailed information on every call that comes in or goes out of your phone system, including caller ID, dialed number, call duration, trunk used, call disposition (answered, busy, failed, etc.), and call recording if available.

With its customizable dashboards and built-in reporting, PhoneJournal enables businesses to track all phone calls for quality assurance, monitor customer service levels, identify issues that result in missed or dropped calls, optimize telecom costs by managing trunk usage, detect potential fraud or misuse of phone resources, and more. It integrates with popular PBX platforms from vendors like Avaya, Cisco, Mitel, ShoreTel, NEC, and others.

Key features include: customizable real-time and historical reporting, dashboard metrics for call volume and patterns, agent call monitoring and scoring, call recording integration and playback, export options to PDF, CSV, and Excel, carrier trunk and extension usage tracking, IVR tracking for digit analysis, direct API access for data exports, scheduled and custom report automation, and powerful data filters.

PhoneJournal call logging software is designed specifically for business phone systems, whether on-premises or cloud-hosted. It provides unparalleled visibility into your organization's inbound and outbound call activity so you can optimize operations, ensure quality management, and reduce telecom costs.

PbxTools PhoneJournal Features

Official Links