CCNow
CCNow is an open-source help desk and customer support software. It features ticket management, knowledge base, forums, reporting and more to provide customer support across multiple channels.
help-desk
ticket-management
knowledge-base
customer-support
CCNow: Open-Source Help Desk Software
CCNow offers a comprehensive set of features including ticket management, knowledge base, forums, and reporting to provide customer support across multiple channels.
What is CCNow?
CCNow is an open-source help desk and customer support software designed to help companies manage customer queries, issues and requests efficiently. It comes equipped with a suite of features including:
- Ticket Management - Customers can submit support tickets via email, web forms or API. Agents can be assigned tickets, communicate with customers, escalate, merge or close tickets.
- Knowledge Base - An extensive knowledge base allows customers to find answers to common questions themselves. Articles can have comments enabled.
- Community Forums - Customers can participate in public community forums to discuss issues and get advice from company reps or other customers.
- Reporting & Analytics - Built-in reports provide insights into performance metrics like ticket volumes, resolution times, agent workload and more.
- Multichannel Support - Customers can get support via email, forums, chat, social media as well as self-serve using the knowledge base.
- RESTful API - A full-featured REST API allows deep integration with other business systems.
- Multi-Brand Support - Supports multiple brands, products or business units on a single installation.
- SLAs & Business Hours - Ensure support teams meet SLAs with business hours, holidays, service level agreements.
With its robust functionality rivaling paid tools, CCNow can be a cost-effective open-source alternative for companies to deliver customer support across large volumes of customer interactions.
CCNow Features
Features
- Ticket management
- Knowledge base
- Forums
- Reporting
- Multi-channel customer support
Pricing
- Open Source
Pros
Open source
Customizable
Active community support
Cons
Steep learning curve
Limited native integrations
Can be resource intensive to host yourself
Official Links
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