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CCNow

CCNow is an open-source help desk and customer support software. It features ticket management, knowledge base, forums, reporting and more to provide customer support across multiple channels.
CCNow alternatives ➤

What is CCNow?

CCNow is an open-source help desk and customer support software designed to help companies manage customer queries, issues and requests efficiently. It comes equipped with a suite of features including:

  • Ticket Management - Customers can submit support tickets via email, web forms or API. Agents can be assigned tickets, communicate with customers, escalate, merge or close tickets.
  • Knowledge Base - An extensive knowledge base allows customers to find answers to common questions themselves. Articles can have comments enabled.
  • Community Forums - Customers can participate in public community forums to discuss issues and get advice from company reps or other customers.
  • Reporting & Analytics - Built-in reports provide insights into performance metrics like ticket volumes, resolution times, agent workload and more.
  • Multichannel Support - Customers can get support via email, forums, chat, social media as well as self-serve using the knowledge base.
  • RESTful API - A full-featured REST API allows deep integration with other business systems.
  • Multi-Brand Support - Supports multiple brands, products or business units on a single installation.
  • SLAs & Business Hours - Ensure support teams meet SLAs with business hours, holidays, service level agreements.

With its robust functionality rivaling paid tools, CCNow can be a cost-effective open-source alternative for companies to deliver customer support across large volumes of customer interactions.

Official Links

Official Website
www.ccnow.com

The Best CCNow Alternatives

Top Apps like CCNow

Stripe, PayPal, SuperPay, Braintree, Payoneer, GNU Taler, Mollie, 2Checkout, Vertcoin, Groestlcoin, PayPro Global, Knit Pay are some alternatives to CCNow.
Sugggest an alternative ❐

Stripe

Stripe is an online payment processing service launched in 2011 that allows both individuals and businesses to accept and make payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate online payment systems.Some key features of Stripe include:Easy-to-use APIs and excellent documentation to...

PayPal

PayPal is an online payments system and financial services provider based in San Jose, California. It allows users to transfer funds electronically between parties and offers online payment solutions for individuals and businesses worldwide. PayPal enables users to send, receive, and hold funds in 26 currencies to over 200 markets using their...

SuperPay

SuperPay is an intuitive payment processing software designed for small and medium-sized businesses. It enables merchants to accept debit and credit card transactions both in-retail stores and through e-commerce websites. SuperPay stands out for its simple pricing, top-notch customer service, and seamless integration with many popular POS platforms.Some key...

Braintree

Braintree is a full-stack payment platform that makes it easy to accept payments in mobile and web applications. It was founded in 2007 and acquired by PayPal in 2013.Some key things to know about Braintree:It provides an SDK and APIs to quickly integrate many payment methods, including credit/debit cards...

Payoneer

Payoneer is an online payment platform designed to facilitate cross-border B2B payments for freelancers, online sellers, marketplaces, and other professionals. Founded in 2005 and based in New York, Payoneer aims to provide easy and low-cost ways for businesses and contractors to pay and get paid globally.Some key features of...

GNU Taler

GNU Taler is an open source electronic payment system developed to prioritize privacy, security, and freedom for users making digital payments. The goal of Taler is to offer an online payment processing system that protects user privacy and does not enable mass surveillance or bulk collection of financial data.GNU...

Mollie

Mollie is an online payment processor based in Amsterdam, founded in 2004. It allows businesses to accept online payments easily by integrating with various payment methods.Some key features of Mollie include:Supports popular online payment methods like Visa, Mastercard, PayPal, Apple Pay, SEPA bank transfers, SOFORT, Bancontact, iDEAL, paysafecard, and...

2Checkout

2Checkout is an online payment gateway and merchant services provider that offers online businesses and merchants a way to accept payments online. Founded in 2000, 2Checkout is designed to integrate smoothly with a merchant's website, shopping cart, or subscription service to allow for a streamlined checkout experience.Key features of 2Checkout...

Vertcoin

Vertcoin (VTC) is a decentralized, peer-to-peer cryptocurrency that was created in 2014. It focuses on maintaining decentralization and ASIC resistance through its proof-of-work algorithm called Verthash.Some key features of Vertcoin include:ASIC resistance - Vertcoin uses the Lyra2REv3 hashing algorithm which is designed to resist ASIC mining and keep...

Groestlcoin

Groestlcoin (GRS) is an open-source, decentralized digital currency that enables instant payments to anyone in the world. It uses peer-to-peer technology to operate with no central authority: managing transactions and issuing money are carried out collectively by the network.Groestlcoin was launched in March 2014 and it is named after the...

PayPro Global

PayPro Global is a versatile payment processing platform built for today's small and growing businesses. As an all-in-one solution, PayPro Global allows companies to accept a wide range of payment types both online and in-store, including credit cards, debit cards, ACH payments, Apple Pay, and Google Pay.Using PayPro's customizable...

Knit Pay

Knit Pay is a cloud-based invoicing and payments management platform designed for freelancers, consultants, and small business owners. Its key features include:Creating professional invoices with customized templatesAccepting online payments via credit card, PayPal, ACH or wire transferAutomatic payment reminders to clientsIncome and expense trackingClient database and contract/project managementTime...