CheckRise
CheckRise is a customer support platform that allows companies to deliver exceptional customer experiences. It provides omni-channel support, knowledge management, community forums, and analytics and reporting.
customer-support
knowledge-management
analytics
reporting
CheckRise: Customer Support Platform
CheckRise is a customer support platform that allows companies to deliver exceptional customer experiences. It provides omni-channel support, knowledge management, community forums, and analytics and reporting.
What is CheckRise?
CheckRise is a cloud-based customer support software that helps companies deliver amazing customer experiences across every channel. It provides an intuitive agent desktop, knowledge base, community forums, omni-channel routing, analytics and reporting all on one platform.
Key features include:
- Omni-channel support - Support customers via email, live chat, voice, social media, and self-service from a unified agent desktop.
- Knowledge management - Easily create, organize and share knowledge articles to serve customers faster.
- Community forums - Enable customers to help each other with questions and issues.
- Analytics and reporting - Get insights into the performance of support teams and channels.
- Mobile support - Let agents work from anywhere with mobile apps.
- Proactive support - Reach out to customers proactively to resolve issues.
By consolidating tools and data into one cloud platform, CheckRise makes it easy for support teams to efficiently deliver amazing customer experiences. The software is designed for mid-market and enterprise organizations across all industries.
CheckRise Features
Features
- Omnichannel support
- Knowledge base
- Community forums
- Analytics and reporting
Pricing
- Subscription-Based
Pros
Improves customer satisfaction
Increases agent productivity
Provides actionable insights
Cons
Can be complex to set up
Requires training for agents
Pricing not transparent
Official Links
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