Hipdesk
Hipdesk is a help desk and customer support software that allows companies to manage customer inquiries through multiple channels like email, live chat, calls etc. It has features like automations, workflows, SLA management, canned responses to streamline support.
help-desk
customer-support
ticketing
live-chat
Hipdesk: Help Desk and Customer Support Software
Hipdesk allows companies to manage customer inquiries through multiple channels like email, live chat, calls etc., with features such as automations, workflows, SLA management, and canned responses for streamlined support.
What is Hipdesk?
Hipdesk is a cloud-based help desk and customer support software designed for modern support teams. It allows businesses to provide multichannel customer support across email, phone, live chat, social media and more from a unified workspace.
Key features of Hipdesk include:
- Ticket management - Create, assign, prioritize and resolve support tickets from one system.
- Multiple communication channels - Support customers via email, live chat, calls with call masking and social media integrations.
- Automation - Automated ticket assignment, tagging, prioritization and more based on rules.
- SLA management - Set up service-level agreements for response and resolution times.
- Canned responses - Send pre-written answers to frequently asked questions.
- Customer self-service portal - Let customers check ticket status, submit requests, access knowledge base.
- Reports and analytics - In-depth reports on agent performance, ticket volumes, resolution times etc.
Hipdesk integrates well with popular business apps like G Suite, Slack, Zendesk and more. It offers native mobile apps along with web interface to give agents on-the-go access. With its intuitive interface, automation capabilities and flexibility, Hipdesk is a great fit for modern support teams looking to streamline operations.
Hipdesk Features
Features
- Multi-channel support (email, live chat, calls, social media)
- Ticketing system to manage customer inquiries
- SLA management and automation
- Knowledge base for self-service
- Canned responses
- Workflow automation
- Real-time analytics and reporting
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use interface
Robust feature set for a helpdesk software
Good value for money
Scales well for growing teams
Great automation capabilities
Tight integration with popular apps
Cons
Mobile app could be better
Steep learning curve for some advanced features
Third-party integrations can be limited
Lacks native phone support
Official Links
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