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Hitlantis

Hitlantis is a software that helps organize and manage live chat support operations. It provides tools for agent management, chat routing, analytics, and integrations with other software.
Hitlantis alternatives ➤

What is Hitlantis?

Hitlantis is a customer service software designed specifically for managing live chat support teams. It provides a suite of tools to help companies scale and optimize their chat-based customer service operations.

Key features of Hitlantis include:

  • Intelligent chat routing to match customers with the right agents
  • Agent management tools for monitoring, coaching, and measuring agent performance
  • Chat queue prioritization to ensure high-value customers don't wait
  • Customizable chat widgets and options to embed chat on websites
  • Conversation tracking with transcripts and recordings
  • Robust analytics and reporting to uncover trends and opportunities
  • API and integrations with popular tools like Zendesk, Salesforce, and Slack

Hitlantis aims to provide enterprise-grade capabilities tailored for chat-based support. Companies can use it to optimize their live chat operations, scale their support staffing, and provide more responsive and personalized customer experiences. The software is fully cloud-based, making it easy to manage chat support from anywhere.

Official Links

Official Website
hitlantis.com

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