Hitlantis
Hitlantis is a software that helps organize and manage live chat support operations. It provides tools for agent management, chat routing, analytics, and integrations with other software.
live-chat
chat-support
agent-management
chat-routing
analytics
integrations
Hitlantis: Live Chat Support Organization Tool
Hitlantis helps organize and manage live chat support operations with agent management, chat routing, analytics, and integrations with other software.
What is Hitlantis?
Hitlantis is a customer service software designed specifically for managing live chat support teams. It provides a suite of tools to help companies scale and optimize their chat-based customer service operations.
Key features of Hitlantis include:
- Intelligent chat routing to match customers with the right agents
- Agent management tools for monitoring, coaching, and measuring agent performance
- Chat queue prioritization to ensure high-value customers don't wait
- Customizable chat widgets and options to embed chat on websites
- Conversation tracking with transcripts and recordings
- Robust analytics and reporting to uncover trends and opportunities
- API and integrations with popular tools like Zendesk, Salesforce, and Slack
Hitlantis aims to provide enterprise-grade capabilities tailored for chat-based support. Companies can use it to optimize their live chat operations, scale their support staffing, and provide more responsive and personalized customer experiences. The software is fully cloud-based, making it easy to manage chat support from anywhere.
Hitlantis Features
Features
- Real-time chat monitoring
- Chat routing and assignment
- Agent performance analytics
- Customizable chat widget
- Chatbot integration
- CRM integrations
- Multilingual support
Pricing
- Subscription-Based
Pros
Intuitive and easy to use interface
Comprehensive analytics and reporting
Flexible routing rules
Robust integrations with other software
Scales well for growing teams
Cons
Can be pricey for smaller teams
Limited customization options for chat widget
Mobile app needs improvement
Steep learning curve for advanced features
Official Links
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