Hookle
Hookle is a customer support and feedback software that allows companies to communicate with customers across multiple channels like email, live chat, in-app messaging, and more. It helps manage customer conversations and feedback in one centralized platform.
customer-support
feedback
live-chat
messaging
Hookle: Customer Support and Feedback Software
Hookle is a customer support and feedback software that allows companies to communicate with customers across multiple channels like email, live chat, in-app messaging, and more. It helps manage customer conversations and feedback in one centralized platform.
What is Hookle?
Hookle is a customer support and feedback software designed to help companies have meaningful conversations with customers across multiple channels. It allows companies to communicate with customers via email, live chat, in-app messaging, social media, community forums, and more - all from a unified platform.
Key features of Hookle include:
- Multi-channel customer communication - Email, live chat, in-app messaging, SMS, social media integrations, community forums, and more
- Ticketing system to manage customer queries and conversations
- Feedback collection from customers through surveys, NPS, and reviews
- Customer data and conversation history in one centralized dashboard for context
- Automation for tasks like chatbot conversations, email templates, and more
- Team inbox for multiple agents to collaborate on customer queries
- Business intelligence reports and analytics to understand customers better
Hookle aims to help companies have meaningful, personalized conversations that lead to customer retention and loyalty. The unified inbox and full conversation history provide the context teams need to resolve customer issues faster. Companies can also use Hookle's feedback tools to proactively collect customer sentiment data and reviews which can be used to understand customers and improve products or services.
Hookle Features
Features
- Omnichannel support
- Live chat
- Shared inbox
- Help desk
- Knowledge base
- Surveys and NPS
- Ticket management
- SLA and reporting
- Integrations
- Mobile SDK
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Powerful automation
Multiple support channels
Helpful AI assistant
Affordable pricing
14-day free trial
Cons
Limited customization
No call center features
Third-party integrations cost extra
Official Links
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