What is MakerSupport?
MakerSupport is a customer support software specifically designed for the needs of makers, inventors, and hardware/IoT startups. It makes it easy to provide excellent support across multiple product lines and stages of business growth.
Key features of MakerSupport include:
- Email support with shared inboxes and automated workflows
- Live chat with real-time visitor monitoring
- Knowledge base and self-service community support
- Social inbox to manage support over Twitter, Facebook, Instagram
- Multi-channel help desk with shared team inbox
- Customer community building and engagement tools
- Feedback management and product roadmapping
- Deep integrations with platforms like Shopify, WooCommerce
- Mobile apps for managing support on-the-go
- Customer satisfaction metrics and reporting tools
MakerSupport aims to provide an affordable, easy-to-use customer service solution for hardware startups and makers, optimized specifically for the support needs of innovators and product designers. The platform scales as your business grows while providing the features required for each stage of maturity.