MakerSupport
MakerSupport is a customer support software designed for makers, inventors, and hardware startups. It allows you to provide email, live chat, and self-service support to customers across multiple product lines.
customer-support
live-chat
knowledge-base
selfservice
makers
hardware-startups
MakerSupport: Customer Support Software for Makers
Customer support software designed for makers, inventors, and hardware startups with features like email, live chat, and self-service support
What is MakerSupport?
MakerSupport is a customer support software specifically designed for the needs of makers, inventors, and hardware/IoT startups. It makes it easy to provide excellent support across multiple product lines and stages of business growth.
Key features of MakerSupport include:
- Email support with shared inboxes and automated workflows
- Live chat with real-time visitor monitoring
- Knowledge base and self-service community support
- Social inbox to manage support over Twitter, Facebook, Instagram
- Multi-channel help desk with shared team inbox
- Customer community building and engagement tools
- Feedback management and product roadmapping
- Deep integrations with platforms like Shopify, WooCommerce
- Mobile apps for managing support on-the-go
- Customer satisfaction metrics and reporting tools
MakerSupport aims to provide an affordable, easy-to-use customer service solution for hardware startups and makers, optimized specifically for the support needs of innovators and product designers. The platform scales as your business grows while providing the features required for each stage of maturity.
MakerSupport Features
Features
- Email support
- Live chat support
- Self-service knowledgebase
- Multi-channel support
- Team inbox
- Automated workflows
- Conversation history
- Canned responses
- Ticket management
- Customer portal
- Help widget
Pricing
- Freemium
- Subscription-Based
Pros
Designed specifically for hardware/maker support
Easy to set up and use
Affordable pricing
Good integration options
Good feature set for the price
Cons
Limited customization options
No phone support
No advanced reporting
Support for a single product line only on basic plan
Official Links
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