MiniTD
MiniTD is an open-source, self-hosted ticketing system and helpdesk software. It is designed to be lightweight, easy to use, and customizable. Key features include ticket management, email piping, role-based access control, and REST API.
ticketing
helpdesk
open-source
selfhosted
lightweight
MiniTD: Open-Source Ticketing System
Self-hosted helpdesk software with lightweight design, easy usage, and customizable features such as ticket management, email piping, role-based access control, and REST API.
What is MiniTD?
MiniTD is an open-source helpdesk and ticketing system software designed to help teams manage customer support interactions. It is self-hosted, lightweight, and highly customizable to fit the needs of any support team.
Some key features of MiniTD include:
- Ticket management - Create, assign, track, and organize support tickets from one unified interface. Set up custom ticket fields, priorities, and workflows.
- Email piping - Automatically create tickets from incoming emails for streamlined support.
- Role-based access control - Control what agents and teams can view and respond to with flexible role permissions.
- REST API - Integrate and extend MiniTD capabilities into other systems with the REST API.
- Lightweight and self-hosted - As an open-source PHP/MySQL application, MiniTD can run on affordable hosting plans with low resource usage.
- Custom fields and views - Adapt MiniTD to your unique business needs with unlimited custom fields, views, and interfaces.
- Multi-brand support - Manage separate help sites and portals for different products, brands, or customer tiers.
With its simplicity, customizability, and focus on the essential helpdesk features companies need, MiniTD is ideal for startups, small businesses, and teams that want an alternative to complex corporate ticketing systems.
MiniTD Features
Features
- Ticket management
- Email piping
- Role-based access control
- REST API
- Lightweight and easy to use
- Open source and self-hosted
- Customizable
Pricing
- Open Source
Pros
Free and open source
Self-hosted so you control your data
Lightweight and easy to setup
Email piping for creating tickets by email
REST API for integration
Very customizable
Cons
Lacks some advanced features of paid solutions
Limited reporting capabilities
Requires self-hosting and technical expertise
Small development team means fewer updates
Official Links
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