Neontra
Neontra is an open source conversation platform that enables organizations to have personalized and contextual conversations with customers at scale. It provides tools for managing customer conversations across multiple channels.
open-source
conversational-platform
customer-service
Neontra: Open Source Conversation Platform
Neontra is an open source conversation platform that enables organizations to have personalized and contextual conversations with customers at scale. It provides tools for managing customer conversations across multiple channels.
What is Neontra?
Neontra is an open source conversation platform built to enable scalable, personalized, and contextual conversations. It allows organizations to have natural and helpful conversations with customers across multiple channels including chat, voice, and messaging apps.
Some key capabilities and benefits of Neontra include:
- Omnichannel support - Converse with customers seamlessly across various channels like WhatsApp, Facebook Messenger, SMS, web chat etc. from a unified agent desktop.
- Conversation bots - Build and deploy AI-powered bots to automate conversations and handle common customer queries.
- Customer profile unification - Get a centralized view of all customer communication data and history across channels.
- Conversation routing & assignment - Intelligently route conversations to the right agents based on customer history, context, agent skills etc.
- Analytics & reporting - In-depth analytics to identify trends, monitor performance and see insights across all conversation channels.
- Flexible and customizable - Open source architecture allows easy integration and customization as per business needs.
- Compliant - Secure platform built keeping data privacy regulations in mind.
Overall, Neontra enables organizations to provide personalized and satisfying customer experiences by meeting them where they are and maintaining context across channels.
Neontra Features
Features
- Open source conversational platform
- Omnichannel support (email, chat, voice, etc.)
- Contextual conversations using NLP
- CRM integrations
- Chatbot building capabilities
- Analytics and reporting
Pricing
- Open Source
Pros
Free and open source
Highly customizable platform
Scalable to handle large volumes of conversations
Contextual conversations for more natural interactions
Omnichannel support
Chatbot building features
Cons
May require technical expertise to set up and manage
Limited built-in analytics compared to paid solutions
Less out-of-the-box functionality than commercial alternatives
Lacks some enterprise-level security features
Official Links
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