What is PRAGMA-WFM?
PRAGMA-WFM is a comprehensive workflow management system designed to help organizations manage, automate, and optimize their business processes. It provides a user-friendly graphical interface for modeling workflows of any complexity, including sequential flows, conditional logic, loops, timestamps, reminders, escalations, and more.
With PRAGMA-WFM, organizations can set up workflows for a wide variety of use cases such as purchase approvals, employee onboarding, travel requests, invoice processing, customer service requests, and more. The workflows can include review/approval steps, parallel branching, integration with databases and other enterprise applications via APIs, automated notifications and reminders, SLAs and deadlines, and other advanced functions.
After designing workflows, organizations can create forms and checklists to standardize the information capture and data entry. The tasks and forms are automatically routed to the right people based on the workflow design. Audit trails provide transparency into the status and execution of each workflow instance.
PRAGMA-WFM also includes reporting and analytics to help managers track KPIs around workflow throughput time, task completion rates, bottlenecks, and compliance. The software can help uncover inefficiencies within processes and provide insights for optimization.
With an intuitive graphical interface, connectivity to external systems, and powerful monitoring/tracking capabilities, PRAGMA-WFM serves as an enterprise-wide workflow automation and BPM platform across many departments and functions.