Remote Buddy
Remote Buddy is a remote access and remote support software that allows IT professionals to securely connect to client computers and mobile devices to troubleshoot issues, provide support, manage devices, and more. It includes features like screen sharing, remote control, file tr
Remote Buddy: Remote Access and Support Software
Remote Buddy is a remote access and remote support software that allows IT professionals to securely connect to client computers and mobile devices to troubleshoot issues, provide support, manage devices, and more. It includes features like screen sharing, remote control, file transfer, chat, image annotation, and session recording.
What is Remote Buddy?
Remote Buddy is a feature-rich remote access and remote support software designed specifically for IT professionals, managed service providers (MSPs), and help desk teams. It allows technicians to securely connect to client computers and mobile devices to troubleshoot problems, provide remote support, manage devices, train users, and more.
With Remote Buddy, technicians can conduct remote sessions through screen sharing, allowing them to view and control remote computers and devices. It includes a variety of collaboration tools during sessions like remote control, file transfer, chat, image annotation, session recording, and more. Technicians can also gather critical system information remotely even when end users are not present.
Other key features of Remote Buddy include:
- Cross-platform remote access with clients available for Windows, Mac, Linux, iOS and Android.
- Unattended remote access capabilities.
- Flexible deployment options - cloud, on-premise, or MSP.
- Mobile apps allow technicians to provide support and access devices from anywhere
- Advanced security features like two-factor authentication, role-based access controls, and encryption
- Remote monitoring and management of servers, workstations, and other systems
- Scales to support teams of all sizes
- Custom branding and white-label options available
- API and integrations with PSA/RMT tools
With its reliability, extensive platform support, focus on security, and range of features for remote IT work, Remote Buddy is an excellent choice for IT professionals, managed service providers, and enterprise IT teams looking for a unified remote access and remote support solution.
Remote Buddy Features
Features
- Remote desktop control
- File transfer
- Screen sharing
- Remote printing
- Chat
- Image annotation
- Session recording
Pricing
- Subscription-Based
- Per Technician
- Volume Discounts
Pros
Easy to use interface
Secure encrypted connections
Mobile device support
Flexible licensing options
Cons
Limited mobile device control features
No ad-hoc remote access
Can be expensive for larger teams
Reviews & Ratings
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