Remote Buddy

Remote Buddy

Remote Buddy is a remote access and remote support software that allows IT professionals to securely connect to client computers and mobile devices to troubleshoot issues, provide support, manage devices, and more. It includes features like screen sharing, remote control, file tr
Remote Buddy image
remote-access remote-support it-management screen-sharing

Remote Buddy: Remote Access and Support Software

Remote Buddy is a remote access and remote support software that allows IT professionals to securely connect to client computers and mobile devices to troubleshoot issues, provide support, manage devices, and more. It includes features like screen sharing, remote control, file transfer, chat, image annotation, and session recording.

What is Remote Buddy?

Remote Buddy is a feature-rich remote access and remote support software designed specifically for IT professionals, managed service providers (MSPs), and help desk teams. It allows technicians to securely connect to client computers and mobile devices to troubleshoot problems, provide remote support, manage devices, train users, and more.

With Remote Buddy, technicians can conduct remote sessions through screen sharing, allowing them to view and control remote computers and devices. It includes a variety of collaboration tools during sessions like remote control, file transfer, chat, image annotation, session recording, and more. Technicians can also gather critical system information remotely even when end users are not present.

Other key features of Remote Buddy include:

  • Cross-platform remote access with clients available for Windows, Mac, Linux, iOS and Android.
  • Unattended remote access capabilities.
  • Flexible deployment options - cloud, on-premise, or MSP.
  • Mobile apps allow technicians to provide support and access devices from anywhere
  • Advanced security features like two-factor authentication, role-based access controls, and encryption
  • Remote monitoring and management of servers, workstations, and other systems
  • Scales to support teams of all sizes
  • Custom branding and white-label options available
  • API and integrations with PSA/RMT tools

With its reliability, extensive platform support, focus on security, and range of features for remote IT work, Remote Buddy is an excellent choice for IT professionals, managed service providers, and enterprise IT teams looking for a unified remote access and remote support solution.

Remote Buddy Features

Features

  1. Remote desktop control
  2. File transfer
  3. Screen sharing
  4. Remote printing
  5. Chat
  6. Image annotation
  7. Session recording

Pricing

  • Subscription-Based
  • Per Technician
  • Volume Discounts

Pros

Easy to use interface

Secure encrypted connections

Mobile device support

Flexible licensing options

Cons

Limited mobile device control features

No ad-hoc remote access

Can be expensive for larger teams


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