What is RepZio?
RepZio is a cloud-based reputation management software designed to help businesses monitor, analyze, and respond to online reviews and social media mentions. The software enables companies to get a comprehensive view of their online reputation by aggregating feedback and ratings from reviews sites like Yelp, Google, Facebook, and more.
Key features of RepZio include:
- Review monitoring - RepZio crawls the web to quickly compile new online reviews from dozens of sites so brands can see what customers are saying about them in one dashboard.
- Review insights - Includes review volume tracking over time as well as sentiment analysis and review categorization features to uncover the types of feedback customers provide.
- Competitive benchmarking - RepZio generates reports that compare a company's review volume, ratings, response rates against similar businesses in their vertical and location.
- Review response tools - Allows brands to respond to reviews publicly on sites like Yelp or privately through the platform's messaging features to manage their online reputation.
- Analytics - Offers data and graphical reporting capabilities to analyze review data and share insights with key stakeholders.
RepZio markets itself as a complete reputation management system suitable for enterprise brands in retail, healthcare, financial services, hospitality and more. It competes against software tools like Grade.us, Podium, and Birdeye.