Sprinklr
Sprinklr is a social media management and customer experience software platform that helps brands publish content, engage with customers, analyze data, and manage advertising across social channels. It provides a unified workspace to manage global social media from one place.
social-media
content-publishing
customer-engagement
data-analytics
advertising
unified-workspace
Sprinklr: Social Media Management & Customer Experience Platform
Sprinklr helps brands publish content, engage with customers, analyze data, and manage advertising across social channels from a unified workspace.
What is Sprinklr?
Sprinklr is a comprehensive social media management and customer experience software platform used by large enterprises. It brings together social media publishing, engagement, analytics, advertising, and listening into a unified workspace.
Key capabilities and benefits of Sprinklr include:
- Unified social media command center to manage global brands across channels like Facebook, Instagram, Twitter, YouTube, TikTok, and more from one platform.
- Content creation, planning, approval, scheduling, and publishing features to systematize social media content operations.
- Customer care features to engage, assign cases, and resolve issues through social media channels.
- Social media analytics, reporting, and insights to measure campaign performance and optimize strategy.
- Paid social and ad management capabilities to run and optimize social advertising campaigns.
- Social listening tools to monitor brand mentions, conduct research, and analyze trends and sentiment.
- Open and extensible platform to integrate Sprinklr into existing technology stack.
With its end-to-end social media management capabilities optimized for the enterprise, Sprinklr helps global brands and organizations deliver better customer experiences across channels at scale.
Sprinklr Features
Features
- Social Media Management
- Social Listening and Analytics
- Advertising and Paid Media
- Omnichannel Customer Care
- Employee Advocacy
- Content Marketing
Pricing
- Subscription-Based
- Custom Pricing
Pros
Unified platform for social media management
Powerful analytics and listening capabilities
Robust paid media and ad management tools
Omnichannel customer engagement
Easy to use interface
Cons
Can be expensive for smaller businesses
Steep learning curve
Third-party integrations can be limited
Advanced features may require customization
Official Links
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