What is TelePlus?
TelePlus is a cloud-based call center software solution that is designed for small and medium-sized businesses. It aims to provide an affordable and easy-to-use platform for companies to manage their customer service and sales operations.
Some of the key features of TelePlus include:
- Automatic call distribution - routes incoming calls to available agents to reduce wait times
- Interactive voice response (IVR) - greets callers with a menu of options to self-serve or direct calls
- Call recording - records inbound and outbound calls for quality assurance and training
- Real-time and historical reporting - provides insights into call volumes, wait times, agent performance, and more to optimize operations
- Omnichannel support - has capabilities for email, live chat, SMS/text in addition to voice calls
- CRM integrations - integrates with popular CRM platforms like Salesforce and Zoho
- Flexible pricing plans - offers monthly subscription plans for teams of different sizes without long-term contracts
Overall, TelePlus is designed as an easy-to-use and affordable cloud contact center platform for companies that want to improve their customer experience and agent productivity.