TelePlus
TelePlus is a cloud-based call center software designed for small and medium-sized companies. It provides features like automatic call distribution, interactive voice response, call recording, and reporting.
cloudbased
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interactive-voice-response
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TelePlus: Cloud-Based Call Center Software
TelePlus offers cloud-based call center solutions for small & medium-sized businesses with features like automatic call distribution, IVR, call recording, and reporting.
What is TelePlus?
TelePlus is a cloud-based call center software solution that is designed for small and medium-sized businesses. It aims to provide an affordable and easy-to-use platform for companies to manage their customer service and sales operations.
Some of the key features of TelePlus include:
- Automatic call distribution - routes incoming calls to available agents to reduce wait times
- Interactive voice response (IVR) - greets callers with a menu of options to self-serve or direct calls
- Call recording - records inbound and outbound calls for quality assurance and training
- Real-time and historical reporting - provides insights into call volumes, wait times, agent performance, and more to optimize operations
- Omnichannel support - has capabilities for email, live chat, SMS/text in addition to voice calls
- CRM integrations - integrates with popular CRM platforms like Salesforce and Zoho
- Flexible pricing plans - offers monthly subscription plans for teams of different sizes without long-term contracts
Overall, TelePlus is designed as an easy-to-use and affordable cloud contact center platform for companies that want to improve their customer experience and agent productivity.
TelePlus Features
Features
- Automatic call distribution
- Interactive voice response
- Call recording
- Reporting
- Real-time monitoring
- CRM integration
- Multiple call routing
- IVR builder
- Customizable dashboards
- Call scripts
- Voicemail
- Call conferencing
- Skills-based routing
- Call queues
- Call barging
- Whisper messages
- Customizable hold music
- VoIP calling
- SMS
- Social media integration
- API access
- Mobile app
- Real-time analytics
- Speech analytics
- Workforce management
- Quality management
- Knowledge base
- Help desk
- Contact center reporting
Pricing
- Subscription-Based
Pros
Easy to use interface
Flexible call routing features
Real-time call monitoring
Detailed analytics and reporting
IVR builder for custom call flows
Integrations with popular CRM and help desk tools
Scalable to grow with your business
Mobile app for remote agents
Good value for the price
Cons
Limited features in basic plan
Can be pricey for larger teams
No native video chat or screen sharing
No outbound dialer
Support options not as robust as some competitors
Official Links
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