Usejump
Usejump is a software that provides an all-in-one platform for customer support and feedback. It allows companies to connect with customers across multiple channels like email, live chat, in-app messaging, and social media from one centralized dashboard.
customer-support
feedback
live-chat
messaging
Usejump: All-In-One Customer Support Platform
A comprehensive software for customer support and feedback, connecting businesses with customers across multiple channels from a single centralized dashboard.
What is Usejump?
Usejump is an integrated customer service and feedback software designed to help companies provide exceptional customer support while also gathering valuable customer insights. Some key features of Usejump include:
- Unified inbox - Manage all customer conversations from email, live chat, in-app messaging, and social media in one centralized dashboard.
- Ticket management - Create, assign, and manage support tickets to streamline customer issues.
- Knowledge base - Create and organize help articles to enable self-service for common questions.
- Customer feedback - Send NPS surveys and review requests to monitor satisfaction and understand pain points.
- Analytics - Gain actionable insights with custom reports and metrics on team performance, ticket volume, CSAT score, response times, and more.
- Integrations - Connect with popular tools like Zendesk, Salesforce, Slack, and more to sync data across systems.
- Flexible pricing - Choose the best plan for your business needs with transparent monthly pricing and the option to upgrade as you scale.
Overall, Usejump aims to provide small-to-enterprise businesses with an easy-to-use and consolidated platform to deliver 5-star customer experiences while gaining data-driven insights to enhance service and fuel business growth.
Usejump Features
Features
- Omnichannel support
- Knowledge base
- Ticketing system
- Live chat
- Feedback collection
- Analytics and reporting
Pricing
- Freemium
- Subscription-Based
Pros
Unified inbox for managing multiple channels
Automation to improve agent productivity
Easy to set up and use
Customizable interface
Good value for money
Cons
Can be pricey for larger teams
Limited native integrations
Mobile app needs improvement
Steep learning curve initially
Official Links
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