Uvumi
Uvumi is an open-source customer feedback management platform. It allows businesses to capture customer feedback through surveys and analyze it to identify areas for improvement.
opensource
surveys
analytics
customer-feedback-management
Uvumi: Open-Source Customer Feedback Management
A customer feedback management platform to capture and analyze feedback, helping businesses improve their operations and services.
What is Uvumi?
Uvumi is an open-source customer experience management and voice of the customer platform. It provides capabilities for gathering customer feedback through surveys, analyzing the results to identify key insights, and taking action to improve products, services and experiences.
Some key features of Uvumi include:
- Drag-and-drop survey builder for creating multi-page feedback forms with skip logic
- Distribution of surveys via email, web links, QR codes or integration with other systems
- Advanced analytics on both structured and unstructured feedback data
- Integration with BI tools like Tableau or Power BI for additional reporting
- Workflow automation for assigning tasks and alerts based on survey feedback
- API access for integration with other systems like CRM, marketing automation, etc.
Uvumi is built using Python and Django and released under the AGPL open source license. It can be self-hosted on premises or deployed to the cloud. The platform aims to provide enterprise-level CX capabilities to organizations without the high cost.
Uvumi Features
Features
- Survey creation and distribution
- Feedback collection
- Data analysis and reporting
- Customizable branding
- Multi-channel surveys (email, web, mobile, social)
- Survey templates
- Customizable workflows
- Role-based permissions
- API integration
- Multi-language support
Pricing
- Open Source
Pros
Open source and free
Highly customizable and extensible
Great for gathering customer feedback
Good analytics and reporting features
Multi-channel survey distribution
Active development community
Cons
Steep learning curve
Limited native integrations
Less features than paid alternatives
Lacks some advanced analytics functionality
Requires technical resources to set up and manage
Official Links
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