Zaqa
Zaqa is a customer service software that focuses on conversational AI and automation. It allows companies to build chatbots, automate conversations, and analyze customer inquiries to improve support.
chatbot
conversational-ai
automation
customer-support
Zaqa: Conversational AI Customer Service Software
Zaqa is a customer service software that focuses on conversational AI and automation. It allows companies to build chatbots, automate conversations, and analyze customer inquiries to improve support.
What is Zaqa?
Zaqa is a cloud-based customer service platform that leverages conversational AI and automation to improve customer support efficiency and satisfaction. Some key features of Zaqa include:
- Intelligent chatbots - Zaqa enables companies to build and deploy chatbots that can have natural conversations and understand customer questions.
- Omnichannel conversations - The software supports customer conversations across multiple channels like web chat, Facebook Messenger, SMS, etc.
- Conversation builder - An easy-to-use visual builder allows anyone to create and optimize conversational flows.
- AI-powered automation - Zaqa can automatically categorize inquiries, suggest responses, escalate complex issues, and more using NLP and ML.
- Analytics - Detailed analytics provide insights into customer sentiments, common questions, resolution times, and more to improve support.
- Third-party integrations - Zaqa integrates with top CRM, helpdesk, and communication tools.
- Flexible deployment - Companies can embed Zaqa-powered chatbots on their website, mobile app, and messaging platforms.
Overall, Zaqa is an AI-powered customer service software focusing on facilitating more satisfying self-service experiences and enabling human agents to resolve complex issues faster.
Zaqa Features
Features
- Conversational AI chatbots
- Knowledge base automation
- Ticketing and shared inbox
- Real-time analytics
- Multi-channel support (web, social media, email, etc)
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive drag-and-drop bot builder
Pre-built templates and workflows
Seamless integration with popular apps and channels
Effective AI and NLU capabilities
Detailed analytics and reporting
Cons
Steep learning curve for advanced features
Limited customization options
Additional fees for some integrations
No phone support
Official Links
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