Ziago
Ziago is a customer service software that helps companies provide excellent support across multiple channels like email, live chat, social media, and more. It offers features like ticketing, knowledge base, macros, automation rules, and analytics.
customer-support
ticketing
knowledge-base
live-chat
analytics
Ziago: Customer Service Software
Customer service software with features like ticketing, knowledge base, macros, automation rules, and analytics for excellent support across multiple channels
What is Ziago?
Ziago is a cloud-based customer service and support software designed for companies that want to deliver exceptional customer experiences. It consolidates all customer conversations and interactions across multiple channels - email, live chat, social media, self-service portals, and more - into a unified workspace.
Key features of Ziago include:
- Unified inbox to manage customer queries from different platforms
- Smart ticketing system to track, prioritize and resolve customer issues
- Automation rules like tags, triggers and workflows
- Powerful knowledge base to document solutions
- Customer analytics and reports to identify trends
- Macros to send quick, standardized responses
- Skills-based routing to assign tickets to the right agents
With its intuitive interface, easy integrations and comprehensive features, Ziago empowers support teams to deliver consistent, high-quality customer experiences across channels. Companies looking to step up their customer service game can benefit greatly from using Ziago.
Ziago Features
Features
- Omnichannel support
- Ticketing system
- Knowledge base
- Macros & automation
- Analytics & reporting
- Live chat
- Email management
- Social media integration
- Help desk
- SLA management
Pricing
- Subscription-Based
Pros
Intuitive user interface
Powerful automation features
Robust analytics and reporting
Omnichannel support in one platform
Easy to set up and use
Great customer support
Cons
Can be pricey for small businesses
Mobile app needs improvement
Lacks phone support
Integration with other software can be tricky
Official Links
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