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AWStats vs Request Tracker

Professional comparison and analysis to help you choose the right software solution for your needs.

AWStats icon
AWStats
Request Tracker icon
Request Tracker

AWStats vs Request Tracker: The Verdict

⚡ Summary:

AWStats: AWStats is a free, open source log file analyzer for web analytics. It produces statistics about website traffic and visitors from web, FTP, mail server or streaming media server log files.

Request Tracker: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature AWStats Request Tracker
Sugggest Score — —
Category Network & Admin Business & Commerce
Pricing Open Source Open Source

Product Overview

AWStats
AWStats

Description: AWStats is a free, open source log file analyzer for web analytics. It produces statistics about website traffic and visitors from web, FTP, mail server or streaming media server log files.

Type: software

Pricing: Open Source

Request Tracker
Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: software

Pricing: Open Source

Key Features Comparison

AWStats
AWStats Features
  • Analyzes web, FTP, mail and streaming media server log files
  • Provides statistics on visits, pages, hits, hour by hour usage, domains/countries of hosts, search engines, keywords, robots, broken links, file types, browsers etc
  • Supports log files from all major web servers like Apache, IIS, etc
  • Generates HTML reports for easy viewing of statistics
  • Supports geolocation of visitors based on IP address
  • Customizable with plugins and language translations
Request Tracker
Request Tracker Features
  • Ticket tracking
  • Email handling
  • Web interface
  • Custom fields
  • Role-based access control
  • REST API
  • Integration with version control systems
  • SLAs and notifications
  • Reporting and dashboards

Pros & Cons Analysis

AWStats
AWStats
Pros
  • Free and open source
  • Works on all major operating systems
  • Very customizable and extensible
  • Large user community and developer support
  • Provides very detailed analytics and reporting
Cons
  • Setup and configuration can be complex for beginners
  • Default HTML reports are very basic and ugly
  • Limited real-time analytics compared to commercial solutions
  • Requires technical knowledge to fully utilize all features
Request Tracker
Request Tracker
Pros
  • Open source and free
  • Highly customizable
  • Powerful search and filtering
  • Great community support
  • Integrates with many tools
  • Scalable for large deployments
Cons
  • Steep learning curve
  • Can be complex to set up and manage
  • Limited native mobile support
  • Upgrades can be difficult
  • Not as user friendly as some options

Pricing Comparison

AWStats
AWStats
  • Open Source
Request Tracker
Request Tracker
  • Open Source

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Learn More About Each Product

AWStats
AWStats
Reviews, pricing & alternatives →
Request Tracker
Request Tracker
Reviews, pricing & alternatives →

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