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Delighted vs monday.com

Professional comparison and analysis to help you choose the right software solution for your needs.

Delighted icon
Delighted
monday.com icon
monday.com

Delighted vs monday.com: The Verdict

⚡ Summary:

Delighted: Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

monday.com: monday.com is a popular work operating system that helps teams manage projects, tasks, documents, and communication in one visual, collaborative place. It streamlines workflows and connects people for more productive teamwork.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Delighted monday.com
Sugggest Score — 31
User Rating — ⭐ 3.7/5 (42)
Category Business & Commerce Business & Commerce
Pricing — Paid
Ease of Use — 3.4/5
Features Rating — 4.4/5
Value for Money — 2.6/5
Customer Support — 3.8/5

Product Overview

Delighted
Delighted

Description: Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Type: software

monday.com
monday.com

Description: monday.com is a popular work operating system that helps teams manage projects, tasks, documents, and communication in one visual, collaborative place. It streamlines workflows and connects people for more productive teamwork.

Type: software

Pricing: Paid

Key Features Comparison

Delighted
Delighted Features
  • Send NPS surveys via email & SMS
  • Real-time dashboard to view NPS scores
  • Automated workflows based on NPS responses
  • Integration with CRM & support tools
  • Segment customers & analyze NPS trends
  • Custom branding & survey personalization
  • API access to survey data & insights
monday.com
monday.com Features
  • Project management
  • Task management
  • Time tracking
  • File sharing
  • Team communication
  • Automations and integrations
  • Customizable views and dashboards

Pros & Cons Analysis

Delighted
Delighted

Pros

  • Simple and intuitive interface
  • Powerful segmentation and targeting
  • Automated follow-up on detractors
  • Easy to integrate with other tools
  • Great customer support
  • Affordable pricing

Cons

  • Limited customization of surveys
  • No advanced analytics or reporting
  • Slow loading times for large datasets
  • No offline survey options
  • Steep learning curve for setup
monday.com
monday.com

Pros

  • Intuitive interface
  • Great for visual thinkers
  • Robust feature set
  • Highly customizable
  • Strong mobile apps
  • Integrates with many popular tools

Cons

  • Can be pricey for larger teams
  • Steep learning curve
  • Not ideal for complex projects
  • Limited reporting capabilities

Pricing Comparison

Delighted
Delighted
  • Not listed
monday.com
monday.com
  • Paid

⭐ User Ratings

Delighted

No reviews yet

monday.com
3.7/5

42 reviews

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Learn More About Each Product

Delighted
Delighted
Reviews, pricing & alternatives →
monday.com
monday.com
Reviews, pricing & alternatives →

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