Freshdesk vs Vivantio

Struggling to choose between Freshdesk and Vivantio? Both products offer unique advantages, making it a tough decision.

Freshdesk is a Business & Commerce solution with tags like helpdesk, ticketing, knowledge-base, customer-service, saas.

It boasts features such as Ticketing system, Knowledge base, Community forums, Email management, Reporting and analytics, Multi-channel support, Automation and workflows, Agent collaboration and pros including Intuitive and easy to use interface, Comprehensive feature set, Scales with business growth, Great mobile capabilities, Affordable pricing, Excellent customer support.

On the other hand, Vivantio is a Business & Commerce product tagged with help-desk, asset-management, project-management, itsm.

Its standout features include IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics, and it shines with pros like Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.

Feature	Freshdesk	Vivantio
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Freshdesk

Description: Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service across multiple channels. It offers features like ticketing, knowledge base, community forums, email management, reporting and more.

Vivantio

Description: Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Key Features Comparison

Freshdesk Features

• Ticketing system
• Knowledge base
• Community forums
• Email management
• Reporting and analytics
• Multi-channel support
• Automation and workflows
• Agent collaboration

Vivantio Features

• IT service desk & ticketing
• Asset management
• Change management
• Project management
• Knowledge base
• Reporting & analytics

Pros & Cons Analysis

Freshdesk

Pros

• Intuitive and easy to use interface
• Comprehensive feature set
• Scales with business growth
• Great mobile capabilities
• Affordable pricing
• Excellent customer support

Cons

• Can be overwhelming for small businesses
• Third-party integrations can be limited
• Advanced customization requires developer skills
• Lacks phone support capabilities

Vivantio

Pros

• Intuitive and easy to use interface
• Flexible pricing options
• Robust feature set for ITSM
• Cloud-based for anytime, anywhere access
• Customizable workflows and forms
• Strong mobile device support

Cons

• Can be complex for smaller businesses
• Limited native integrations with third-party apps
• Requires training time to fully leverage features
• Support and implementation services cost extra

Pricing Comparison

Freshdesk

• Freemium
• Subscription-Based

Vivantio

• Subscription-Based
• Pay-As-You-Go