GoTo Resolve vs ISL Light

Struggling to choose between GoTo Resolve and ISL Light? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, ISL Light is a Social & Communications product tagged with messaging, video-chat, encrypted, customizable, free, open-source.

Its standout features include Encrypted chats, Group video calls, Screen sharing, Customizable emojis and themes, and it shines with pros like Free and open source, End-to-end encryption, Support for group video calls, Customizable interface.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


ISL Light

ISL Light

ISL Light is a free, open-source instant messaging and video chat software for Windows. It offers features like encrypted chats, group video calls, screen sharing, and customizable emojis and themes.

Categories:
messaging video-chat encrypted customizable free open-source

ISL Light Features

  1. Encrypted chats
  2. Group video calls
  3. Screen sharing
  4. Customizable emojis and themes

Pricing

  • Free
  • Open Source

Pros

Free and open source

End-to-end encryption

Support for group video calls

Customizable interface

Cons

Limited features compared to paid options

Smaller user base than mainstream apps

Video quality depends on connection speed