GoTo Resolve vs ISL Light

Struggling to choose between GoTo Resolve and ISL Light? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, ISL Light is a Social & Communications product tagged with messaging, video-chat, encrypted, customizable, free, open-source.

Its standout features include Encrypted chats, Group video calls, Screen sharing, Customizable emojis and themes, and it shines with pros like Free and open source, End-to-end encryption, Support for group video calls, Customizable interface.

Feature	GoTo Resolve	ISL Light
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

ISL Light

Description: ISL Light is a free, open-source instant messaging and video chat software for Windows. It offers features like encrypted chats, group video calls, screen sharing, and customizable emojis and themes.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

ISL Light Features

• Encrypted chats
• Group video calls
• Screen sharing
• Customizable emojis and themes

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

ISL Light

Pros

• Free and open source
• End-to-end encryption
• Support for group video calls
• Customizable interface

Cons

• Limited features compared to paid options
• Smaller user base than mainstream apps
• Video quality depends on connection speed

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

ISL Light

• Free
• Open Source