GoTo Resolve vs Remote Desktop Connection

Struggling to choose between GoTo Resolve and Remote Desktop Connection? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Remote Desktop Connection is a Remote Work & Education product tagged with remote-desktop, remote-access, remote-control, vnc, rdp.

Its standout features include Remote access and control of another computer, Secure connection with encryption, File transfer between connected computers, Audio and video streaming, Clipboard sharing, Printer and device sharing, Multi-monitor support, Automatic reconnection, and it shines with pros like Included with Windows operating systems at no additional cost, Provides secure remote access and control, Allows for remote collaboration and support, Efficient for tasks that require direct access to a remote computer.

Feature	GoTo Resolve	Remote Desktop Connection
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Remote Desktop Connection

Description: Remote Desktop Connection is a software utility included with Windows operating systems that enables users to remotely access and control computers over a network or the Internet. It allows connecting to another computer and controlling it as if you're sitting in front of it.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Remote Desktop Connection Features

• Remote access and control of another computer
• Secure connection with encryption
• File transfer between connected computers
• Audio and video streaming
• Clipboard sharing
• Printer and device sharing
• Multi-monitor support
• Automatic reconnection

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Remote Desktop Connection

Pros

• Included with Windows operating systems at no additional cost
• Provides secure remote access and control
• Allows for remote collaboration and support
• Efficient for tasks that require direct access to a remote computer

Cons

• Limited to Windows-to-Windows connections
• Requires both computers to be on and connected to the network
• May have performance issues with low-bandwidth connections
• Limited features compared to third-party remote desktop software

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Remote Desktop Connection

• Free