LanDesk Service Management vs Vivantio

Struggling to choose between LanDesk Service Management and Vivantio? Both products offer unique advantages, making it a tough decision.

LanDesk Service Management is a Business & Commerce solution with tags like itsm, service-desk, incident-management, change-management.

It boasts features such as Incident management, Problem management, Change management, Release management, Service catalog management, Knowledge management, Asset management, Configuration management, Service level management and pros including Comprehensive ITSM capabilities, Integration with other LanDesk products, Automation and workflow customization, Reporting and analytics, Mobile access.

On the other hand, Vivantio is a Business & Commerce product tagged with help-desk, asset-management, project-management, itsm.

Its standout features include IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics, and it shines with pros like Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LanDesk Service Management

LanDesk Service Management

LanDesk Service Management is an IT service management software that helps manage IT infrastructure, assets, and services. It includes features like incident management, problem management, change management, release management, service catalog, and more.

Categories:
Business & Commerce It Service Management
itsm service-desk incident-management change-management

LanDesk Service Management Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. Service catalog management
  6. Knowledge management
  7. Asset management
  8. Configuration management
  9. Service level management

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Comprehensive ITSM capabilities

Integration with other LanDesk products

Automation and workflow customization

Reporting and analytics

Mobile access

Cons

Complex and time consuming implementation

Steep learning curve

Can be expensive for smaller organizations

Limited third party integrations

Vivantio

Vivantio

Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Categories:
Business & Commerce It Service Management
help-desk asset-management project-management itsm

Vivantio Features

  1. IT service desk & ticketing
  2. Asset management
  3. Change management
  4. Project management
  5. Knowledge base
  6. Reporting & analytics

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy to use interface

Flexible pricing options

Robust feature set for ITSM

Cloud-based for anytime, anywhere access

Customizable workflows and forms

Strong mobile device support

Cons

Can be complex for smaller businesses

Limited native integrations with third-party apps

Requires training time to fully leverage features

Support and implementation services cost extra