LiveAgent vs Live Chat Live Help

Struggling to choose between LiveAgent and Live Chat Live Help? Both products offer unique advantages, making it a tough decision.

LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.

It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

On the other hand, Live Chat Live Help is a Social & Communications product tagged with live-chat, help-desk, customer-support, realtime-communication, visitor-tracking, chat-widgets.

Its standout features include Real-time chat widget, Agent roles and permissions, Canned responses, Visitor tracking, Chat transcripts and reporting, and it shines with pros like Easy to set up and use, Multiple chat widgets for different pages, Customizable interface, Mobile app for agents, Integrates with popular CRMs.

Feature	LiveAgent	Live Chat Live Help
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Live Chat Live Help

Description: Live Chat Live Help is a live chat and help desk software that allows companies to communicate with website visitors in real-time. It offers features like chat widgets, visitor tracking, agent roles, canned responses, and reporting.

Key Features Comparison

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Live Chat Live Help Features

• Real-time chat widget
• Agent roles and permissions
• Canned responses
• Visitor tracking
• Chat transcripts and reporting

Pros & Cons Analysis

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Live Chat Live Help

Pros

• Easy to set up and use
• Multiple chat widgets for different pages
• Customizable interface
• Mobile app for agents
• Integrates with popular CRMs

Cons

• Limited features in free plan
• No phone or email support
• Third-party integrations cost extra
• Can be pricey for larger teams

Pricing Comparison

LiveAgent

• Subscription-Based
• Custom Pricing

Live Chat Live Help

• Freemium
• Subscription-Based