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OpenDuty vs xMatters

A side-by-side look at OpenDuty and xMatters. For an in-depth review of either product, follow the links below.

OpenDuty

OpenDuty

Business & Commerce

OpenDuty is an open source IT help desk and customer service software. It provides ticket tracking, knowledge base, user management and more for teams to provide support across email, chat and phone channels.

help-deskticketingit-supportcustomer-service
xMatters

xMatters

Business & Commerce

xMatters is an IT alerting and incident management platform that helps teams prevent outages, resolve issues quickly, and minimize business impact. It integrates monitoring, communication, collaboration, and workflow automation tools to streamline IT service delivery.

incident-managementalertingitsmcollaboration