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Request Tracker vs Smartsheet

Professional comparison and analysis to help you choose the right software solution for your needs.

Request Tracker icon
Request Tracker
Smartsheet icon
Smartsheet

Request Tracker vs Smartsheet: The Verdict

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Request Tracker Smartsheet
Sugggest Score
Category Business & Commerce Office & Productivity
Pricing Open Source

Product Overview

Request Tracker
Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: software

Pricing: Open Source

Smartsheet
Smartsheet

Description: Smartsheet is a collaborative work management and project management software. It uses a spreadsheet-like interface to help teams plan, capture, manage, and report on work. Key features include Gantt charts, file attachment and collaboration, automated workflows, and integrations with other apps.

Type: software

Key Features Comparison

Request Tracker
Request Tracker Features
  • Ticket tracking
  • Email handling
  • Web interface
  • Custom fields
  • Role-based access control
  • REST API
  • Integration with version control systems
  • SLAs and notifications
  • Reporting and dashboards
Smartsheet
Smartsheet Features
  • Gantt charts
  • File attachment and collaboration
  • Automated workflows
  • Integrations with other apps

Pros & Cons Analysis

Request Tracker
Request Tracker
Pros
  • Open source and free
  • Highly customizable
  • Powerful search and filtering
  • Great community support
  • Integrates with many tools
  • Scalable for large deployments
Cons
  • Steep learning curve
  • Can be complex to set up and manage
  • Limited native mobile support
  • Upgrades can be difficult
  • Not as user friendly as some options
Smartsheet
Smartsheet
Pros
  • Intuitive spreadsheet-like interface
  • Real-time collaboration
  • Robust project management features
  • Highly customizable and integratable
Cons
  • Can be pricey for larger teams
  • Steep learning curve
  • Mobile apps lack some desktop features

Pricing Comparison

Request Tracker
Request Tracker
  • Open Source
Smartsheet
Smartsheet
  • Not listed

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