Request Tracker vs Snipping Tool

Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: software

Pricing: Open Source

Snipping Tool

Description: Snipping Tool is a basic screenshot utility included in Windows. It allows users to capture, edit, save, and share snippets of their screen. Common uses are taking screenshots to share error messages, tutorial steps, or other visual information.

Type: software

Request Tracker Features

• Ticket tracking
• Email handling
• Web interface
• Custom fields
• Role-based access control
• REST API
• Integration with version control systems
• SLAs and notifications
• Reporting and dashboards

Snipping Tool Features

• Take screenshots of full screen, window, or custom region
• Annotate screenshots with pen, highlighter, arrows, shapes, text
• Save screenshots as image files (PNG, GIF, JPEG)
• Copy screenshots to clipboard
• Delay screenshot capture by timer
• Basic image editing like cropping and resizing

Request Tracker

• Open Source

Snipping Tool

• Not listed