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Request Tracker vs Zentyal

Professional comparison and analysis to help you choose the right software solution for your needs.

Request Tracker icon
Request Tracker
Zentyal icon
Zentyal

Request Tracker vs Zentyal: The Verdict

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Request Tracker Zentyal
Sugggest Score — —
Category Business & Commerce Network & Admin
Pricing Open Source Open Source

Product Overview

Request Tracker
Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: software

Pricing: Open Source

Zentyal
Zentyal

Description: Zentyal is an open source Linux server that offers a variety of network services, including DHCP, DNS, HTTP proxy, firewall, VPN, mail, viruses blocking, gateway, unified threat management, LDAP directory, Samba file server, and certification authority.

Type: software

Pricing: Open Source

Key Features Comparison

Request Tracker
Request Tracker Features
  • Ticket tracking
  • Email handling
  • Web interface
  • Custom fields
  • Role-based access control
  • REST API
  • Integration with version control systems
  • SLAs and notifications
  • Reporting and dashboards
Zentyal
Zentyal Features
  • Network services like DHCP, DNS, HTTP proxy
  • Firewall and VPN
  • Mail server
  • Virus blocking
  • Gateway and unified threat management
  • LDAP directory
  • Samba file server
  • Certification authority

Pros & Cons Analysis

Request Tracker
Request Tracker
Pros
  • Open source and free
  • Highly customizable
  • Powerful search and filtering
  • Great community support
  • Integrates with many tools
  • Scalable for large deployments
Cons
  • Steep learning curve
  • Can be complex to set up and manage
  • Limited native mobile support
  • Upgrades can be difficult
  • Not as user friendly as some options
Zentyal
Zentyal
Pros
  • Open source and free
  • Easy to install and configure
  • Offers many essential network services
  • Good for small businesses and home networks
Cons
  • Limited scalability compared to proprietary solutions
  • Lacks some advanced enterprise features
  • Limited third party support

Pricing Comparison

Request Tracker
Request Tracker
  • Open Source
Zentyal
Zentyal
  • Open Source

Related Comparisons

Learn More About Each Product

Request Tracker
Request Tracker
Reviews, pricing & alternatives →
Zentyal
Zentyal
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