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Smartlook vs Surfly

Professional comparison and analysis to help you choose the right software solution for your needs.

Smartlook icon
Smartlook
Surfly icon
Surfly

Smartlook vs Surfly: The Verdict

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Smartlook Surfly
Sugggest Score
Category Ai Tools & Services Online Services

Product Overview

Smartlook
Smartlook

Description: Smartlook is a user experience analytics software that records visitors' interactions on websites and mobile apps. It generates heatmaps, session recordings, and user analytics to help understand user behavior.

Type: software

Surfly
Surfly

Description: Surfly is a co-browsing software that allows website visitors to browse a website together with a customer support agent in real time. The agent can guide the visitor through the site, fill out forms, and illustrate features while chatting.

Type: software

Key Features Comparison

Smartlook
Smartlook Features
  • Session recordings
  • Heatmaps
  • Funnels
  • Form analytics
  • User analytics
Surfly
Surfly Features
  • Co-browsing
  • Screen sharing
  • Video chat
  • Form filling
  • Annotation tools
  • Session recording
  • Chatbot integration
  • Customizable interface
  • Multi-language support

Pros & Cons Analysis

Smartlook
Smartlook
Pros
  • Easy to implement
  • Affordable pricing
  • Good customer support
  • Intuitive dashboard
Cons
  • Limited customization options
  • No A/B testing
  • Data sampling for some plans
Surfly
Surfly
Pros
  • Improves customer engagement
  • Enables remote assistance
  • Boosts sales conversions
  • Reduces support costs
  • Easy to implement
Cons
  • Can be perceived as invasive
  • Requires training for agents
  • Limited customization in basic plan

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