Surfly vs UseResponse

Surfly

Description: Surfly is a co-browsing software that allows website visitors to browse a website together with a customer support agent in real time. The agent can guide the visitor through the site, fill out forms, and illustrate features while chatting.

Type: software

UseResponse

Description: UseResponse is a customer service software that helps teams deliver fast, consistent, and personalized support across channels. It enables efficient ticket routing, knowledge base management, and automation workflows.

Type: software

Surfly Features

• Co-browsing
• Screen sharing
• Video chat
• Form filling
• Annotation tools
• Session recording
• Chatbot integration
• Customizable interface
• Multi-language support

UseResponse Features

• Omnichannel support
• Ticketing system
• Knowledge base
• Automation workflows
• SLA management
• Reporting and analytics