Zendesk Chat vs Live Guide

Struggling to choose between Zendesk Chat and Live Guide? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Live Guide is a Remote Work & Education product tagged with screen-sharing, remote-control, remote-assistance, troubleshooting, support.

Its standout features include Screen sharing, Remote control, Annotation tools, Session recording, Chat, System diagnostics, and it shines with pros like Easy to use, Fast remote support, Works on any device, Secure encrypted connections, Integration with popular ticketing systems.

Feature	Zendesk Chat	Live Guide
Overall Score	N/A	N/A
Primary Category	Social & Communications	Remote Work & Education

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Live Guide

Description: Live Guide is a remote assistance software that allows support agents to see and control end user devices to troubleshoot issues in real time. It includes screen sharing, annotation tools and session recording.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Live Guide Features

• Screen sharing
• Remote control
• Annotation tools
• Session recording
• Chat
• System diagnostics

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Live Guide

Pros

• Easy to use
• Fast remote support
• Works on any device
• Secure encrypted connections
• Integration with popular ticketing systems

Cons

• Limited free version
• Can be expensive for larger teams
• Lacks advanced reporting features

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

Live Guide

• Freemium
• Subscription-Based