What is IT Glue?
IT Glue is a software platform designed to help managed service providers (MSPs), internal IT departments, and technology companies document critical information about their IT environments and assets. It serves as a centralized repository to store passwords, network diagrams, standard operating procedures, software licenses, hardware inventory, and other documentation.
Key features of IT Glue include:
- Flexible documentation for networks, systems, software, hardware, credentials, processes, etc.
- Visual documentation through diagrams and floor maps
- Password and sensitive data encryption and role-based access control
- Audit trails to track all activity within the platform
- Integrations with PSA, RMM, and other systems used by MSPs
- Mobile apps allow access from anywhere
- Automated network discovery and scanning options
- Templates and structured data fields to standardize documentation
By centralizing critical IT documentation and data, IT Glue aims to help MSPs and IT teams work more efficiently, easily onboard new employees, recover from security incidents or disasters faster, demonstrate compliance, and deliver better managed services to their clients and organizations.
Confluence, BookStack, DokuWiki, TiddlyWiki, Nuclino, MediaWiki, Wiki.js, Walling, Widget-Board, Notea, WikkaWiki, knowen are some alternatives to IT Glue.