Skytrax

Skytrax: Aviation Consulting Firm & World Airline Awards

Skytrax conducts research for airlines and airports, known for its World Airline Awards ranking airlines globally based on passenger reviews and observations.

What is Skytrax?

Skytrax is an aviation consulting firm based in the United Kingdom. It conducts research for airlines, airports, and other travel related companies to help improve the quality of service offered to customers.

Skytrax is best known for its World Airline Awards, which it has been issuing since 1999. The awards rank airlines globally based on surveys that Skytrax conducts with over 20 million airline passengers per year. Passengers rate airlines on criteria like cabin comfort, quality of service, food and beverages, in-flight entertainment, and WiFi. Airlines with the highest ratings across metrics receive the award for that year.

In addition to the World Airline Awards, some of the other services offered by Skytrax include:

• Airline and airport quality audits and benchmarking analysis
• Customer experience evaluation for travel brands
• Passenger surveys and research on service quality
• Consulting for product development and service improvement

Over 100 airlines and airports have used Skytrax over the years to gain insights into passenger perceptions, identify areas for improvement, and benchmark themselves against competitors. The Skytrax World Airline Awards are considered one of the most prestigious recognitions in the airline industry.

Skytrax Features

Official Links