UniTel Voice
UniTel Voice is a cloud-based business phone system that provides an alternative to traditional phone systems. It delivers VoIP calling, call routing, IVR menus, call recording, and other features aimed at SMBs.
voip
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UniTel Voice: Cloud-Based Business Phone System for SMBs
UniTel Voice offers VoIP calling, call routing, IVR menus, and more features to help small businesses manage their communications effectively.
What is UniTel Voice?
UniTel Voice is a cloud-based phone system designed for small and medium sized businesses. It provides an alternative to traditional on-premise phone systems by delivering business phone services over the internet.
Key features of UniTel Voice include:
- Cloud-based VoIP calling that eliminates the need for costly on-site equipment
- Auto attendant and IVR menus to route calls professionally
- Built-in call recording to monitor interactions and improve customer service
- Call forwarding, transfer, conferencing and other essential phone system features
- Mobile apps allow users to make and receive calls from their smartphones
- Online management portal to control settings and features
UniTel Voice integrates with popular CRM and helpdesk platforms. It scales to support distributed teams and remote call center agents. Pricing is structured per user per month based on features. Overall UniTel Voice offers a flexible, full-featured cloud business phone service aimed primarily at SMBs looking to upgrade from an aging phone system.
UniTel Voice Features
Features
- Cloud-based phone system
- VoIP calling
- Call routing
- IVR menus
- Call recording
Pricing
- Subscription-Based
Pros
Easy to set up and use
Lower costs than traditional phone systems
Scalable
Mobile integration
Advanced call features
Cons
Sound quality depends on internet connection
May lack some features of full PBX systems
Vendor lock-in
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