Xamun
Xamun is an open-source, self-hosted alternative to Zammad, a popular open-source helpdesk and customer support system. It provides similar features like ticket management, knowledge base, and customer communication tools.
opensource
selfhosted
helpdesk
customer-support
ticket-management
knowledge-base
Xamun: Self-Hosted Helpdesk Alternatives
Open-source Zammad replacement with ticket management, knowledge base, and customer communication features
What is Xamun?
Xamun is an open-source helpdesk and customer support system that companies can self-host on their own servers. It is designed to be an open-source alternative to proprietary solutions like Zendesk or Freshdesk.
Some of the key features Xamun provides include:
- Ticket management - Customers can submit support tickets which get routed to the right agents. Agents can communicate with customers to resolve the issues.
- Knowledge base - An internal knowledge base allows agents to leverage solve solutions to common problems.
- Customer communication - Tools like chat and messaging provide channels for customers to engage support agents.
- Reporting and analytics - Reports give insights into the performance of the support organization.
- Role-based access control - Granular permissions allow different levels of access for agents, admins, etc.
- REST API - Integration with other systems through REST APIs
- Multi-brand support - A single Xamun instance can handle support for multiple brands, products and customer segments.
Being open source allows Xamun to be customized to suit the specific customer support workflow and needs of an organization. Companies looking for an alternative to Zammad with more features can try out Xamun.
Xamun Features
Features
- Open-source code
- Self-hosted
- Ticket management
- Knowledge base
- Customer communication tools
- User management
- Role-based access control
- SLA management
- Custom ticket workflows
- REST API
- Multi-language support
Pricing
- Open Source
Pros
Free and open source
Self-hosted - full control over data
Active development community
Customizable and extensible
Good documentation
Cons
Lacks some advanced features of proprietary tools
Initial setup can be complex
May require more technical expertise to manage
Official Links
The Best Xamun Alternatives
Top Business & Commerce and Customer Support and other similar apps like Xamun
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