Xamun

Xamun is an open-source, self-hosted alternative to Zammad, a popular open-source helpdesk and customer support system. It provides similar features like ticket management, knowledge base, and customer communication tools.

Xamun alternatives ➤

What is Xamun?

Xamun is an open-source helpdesk and customer support system that companies can self-host on their own servers. It is designed to be an open-source alternative to proprietary solutions like Zendesk or Freshdesk.

Some of the key features Xamun provides include:

Ticket management - Customers can submit support tickets which get routed to the right agents. Agents can communicate with customers to resolve the issues.
Knowledge base - An internal knowledge base allows agents to leverage solve solutions to common problems.
Customer communication - Tools like chat and messaging provide channels for customers to engage support agents.
Reporting and analytics - Reports give insights into the performance of the support organization.
Role-based access control - Granular permissions allow different levels of access for agents, admins, etc.
REST API - Integration with other systems through REST APIs
Multi-brand support - A single Xamun instance can handle support for multiple brands, products and customer segments.

Being open source allows Xamun to be customized to suit the specific customer support workflow and needs of an organization. Companies looking for an alternative to Zammad with more features can try out Xamun.

Official Links

Official Website
www.xamun.com

The Best Xamun Alternatives

Top Apps like Xamun

Toggl Track, Clockify, FreshBooks, Cattr, Chaos Control, TMetric, timeBuzzer, TwentyFive, Trackabi, Invoicera, TopTracker, HoursTracker are some alternatives to Xamun.

Sugggest an alternative ❐

Toggl Track

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Clockify

Clockify is a popular free time tracking and productivity monitoring software used by freelancers, agencies, and organizations. It provides an intuitive interface to track time spent on tasks, projects, clients, and teams. Key features of Clockify include:User-friendly timesheets to log time, organize by projects, clients, users, and tagsProductivity tracking...

FreshBooks

FreshBooks is a cloud-based accounting and invoicing software designed to help small business owners and solopreneurs effectively manage their finances. Launched in 2003, it aims to provide an intuitive, user-friendly solution for tracking expenses, billing clients, managing cash flow, and keeping the books in order.Key features of FreshBooks include:Invoicing...

Cattr

Cattr is an open-source attribution data pipeline that is designed to help companies process and route attribution and analytics data efficiently. Here are some key details about Cattr:It allows ingesting data from multiple sources like mobile apps, websites, and server logs using custom data connectors and transformers.The processed...

Chaos Control

Chaos Control is a software tool designed for chaos engineering experiments. It provides an easy way to simulate infrastructure failures and other chaotic events in order to build confidence that a system can tolerate turbulence.With Chaos Control, engineers can inject latency, CPU spikes, network issues, and other failures into...

TMetric

TMetric is a popular time tracking and productivity monitoring software designed for agencies, freelancers, consultants, and other service professionals. It helps to accurately track time spent on client projects and tasks, set productivity goals, organize workflows, and generate insightful reports.Key features of TMetric include:Time tracking - Automatically track...

TimeBuzzer

timeBuzzer is an open-source web-based time tracking and productivity platform designed for freelancers, agencies, and development teams. It provides a suite of features to log time entries against projects and tasks, set budgets, record expenses, generate reports, export data, and invoice clients.Some key features of timeBuzzer include:Intuitive user...

TwentyFive

TwentyFive is a cloud-based project management and collaboration software designed for small teams who need an easy way to plan projects, manage tasks and deadlines, share files, and communicate with team members. It provides a visual workspace to see your projects, tasks, conversations and files in one place.Key features...

Trackabi

Trackabi is a cloud-based big data analytics platform designed specifically for marketers to analyze customer data and optimize marketing campaigns. Some key features of Trackabi include:Integrations with data sources like Google Analytics, Adobe Analytics, Salesforce, and more to bring together customer dataAI and machine learning to reveal predictive insights...

Invoicera

Invoicera is an easy-to-use online invoicing and time tracking software designed specifically for freelancers, consultants, accountants and small agencies. It allows users to create professional invoices, track time and expenses and get paid faster.Some key features of Invoicera include:Create and send professional invoices in secondsAccept online payments using...

TopTracker

TopTracker is a comprehensive time tracking and project management application designed specifically for agencies, creative firms, consultants, freelancers and other professional services providers. It makes it easy to track billable and non-billable time, manage clients and projects, create estimates and invoices, schedule appointments and meetings, generate reports, and more.Key...

HoursTracker

HoursTracker is a robust time tracking and productivity software designed for freelancers, agencies, consultants, and project-based businesses. It allows users to accurately track time spent on client projects, tasks, and other billable work. Key features include:Intuitive time tracking with start/stop timers, manual time entry, and productivity trackingPowerful reporting...