What is Zappos?
Zappos is an online shoe and clothing retailer that focuses on providing exceptional customer service. Founded in 1999, Zappos seeks to provide shoppers with a fun, friendly, and fulfilling buying experience.
Zappos carries over 3 million products from hundreds of brands including Nike, Adidas, UGG, and more. They are well-known for their vast selection of shoes, though they also offer a wide variety of clothing and accessories. One of Zappos' key brand promises is free shipping on every order - they even offer free return shipping if needed.
A standout aspect of Zappos is their customer service, which many customers rave about. They have a 365-day return policy and 24/7 customer service via phone, email, and chat. The customer service representatives are empowered to go above and beyond to make customers happy.
Zappos also emphasizes company culture for their employees. Their headquarters are intentionally located outside the major city of Las Vegas to provide a better work-life balance. Zappos strives to create fun, unique benefits and policies to keep employees happy and productive.
In summary, Zappos differentiates itself through exceptional service and selection. Their priority is on the customer experience above all else.