Desky Support vs Request Tracker
A side-by-side look at Desky Support and Request Tracker. For an in-depth review of either product, follow the links below.
Desky Support
Business & Commerce
Desky Support is a help desk and customer support software designed for small businesses. It allows you to manage customer queries through multiple channels like email, live chat, social media and self-service knowledge base. Key features include ticketing, automation rules, SLAs and custom reports.
help-deskcustomer-supportticketingknowledge-baseautomationslas
Request Tracker
Business & Commerce
Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.
issue-trackingrequest-managementbug-trackingtask-management
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