FreeScout vs Live Guide
A side-by-side look at FreeScout and Live Guide. For an in-depth review of either product, follow the links below.
FreeScout
Business & Commerce
FreeScout is an open-source help desk and shared inbox software. It allows managing customer inquiries via email, live chat, Twitter and Facebook Messenger all in one place. Key features include ticket management, knowledge base, community forums and powerful automation workflows.
help-deskshared-inboxticket-managementknowledge-baseforumsautomation
Live Guide
Remote Work & Education
Live Guide is a remote assistance software that allows support agents to see and control end user devices to troubleshoot issues in real time. It includes screen sharing, annotation tools and session recording.
screen-sharingremote-controlremote-assistancetroubleshootingsupport
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