Freshdesk vs Live Guide

Struggling to choose between Freshdesk and Live Guide? Both products offer unique advantages, making it a tough decision.

Freshdesk is a Business & Commerce solution with tags like helpdesk, ticketing, knowledge-base, customer-service, saas.

It boasts features such as Ticketing system, Knowledge base, Community forums, Email management, Reporting and analytics, Multi-channel support, Automation and workflows, Agent collaboration and pros including Intuitive and easy to use interface, Comprehensive feature set, Scales with business growth, Great mobile capabilities, Affordable pricing, Excellent customer support.

On the other hand, Live Guide is a Remote Work & Education product tagged with screen-sharing, remote-control, remote-assistance, troubleshooting, support.

Its standout features include Screen sharing, Remote control, Annotation tools, Session recording, Chat, System diagnostics, and it shines with pros like Easy to use, Fast remote support, Works on any device, Secure encrypted connections, Integration with popular ticketing systems.

Feature	Freshdesk	Live Guide
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

Freshdesk

Description: Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service across multiple channels. It offers features like ticketing, knowledge base, community forums, email management, reporting and more.

Live Guide

Description: Live Guide is a remote assistance software that allows support agents to see and control end user devices to troubleshoot issues in real time. It includes screen sharing, annotation tools and session recording.

Key Features Comparison

Freshdesk Features

• Ticketing system
• Knowledge base
• Community forums
• Email management
• Reporting and analytics
• Multi-channel support
• Automation and workflows
• Agent collaboration

Live Guide Features

• Screen sharing
• Remote control
• Annotation tools
• Session recording
• Chat
• System diagnostics

Pros & Cons Analysis

Freshdesk

Pros

• Intuitive and easy to use interface
• Comprehensive feature set
• Scales with business growth
• Great mobile capabilities
• Affordable pricing
• Excellent customer support

Cons

• Can be overwhelming for small businesses
• Third-party integrations can be limited
• Advanced customization requires developer skills
• Lacks phone support capabilities

Live Guide

Pros

• Easy to use
• Fast remote support
• Works on any device
• Secure encrypted connections
• Integration with popular ticketing systems

Cons

• Limited free version
• Can be expensive for larger teams
• Lacks advanced reporting features

Pricing Comparison

Freshdesk

• Freemium
• Subscription-Based

Live Guide

• Freemium
• Subscription-Based