GoTo Resolve vs GoToMyPC

Struggling to choose between GoTo Resolve and GoToMyPC? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, GoToMyPC is a Remote Work & Education product tagged with remote-desktop, file-access, application-access, network-access.

Its standout features include Remote access to your PC or Mac from any other computer, smartphone or tablet, High-performance remote desktop connection, File transfer between computers, Multi-monitor support, Drawing tools for screen annotation, Easy remote printing from any device, Remote wake to access your always-on PC, Strong encryption and security, and it shines with pros like Simple and intuitive interface, Fast performance even over slower connections, Secure encrypted connections, Flexible access from many devices, File transfer capabilities, Drawing tools for collaboration, Wake sleeping computer remotely.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


GoToMyPC

GoToMyPC

GoToMyPC is a remote desktop software that allows users to access their desktop computers remotely from any other computer or mobile device. It enables working on files, applications, and network resources as if sitting in front of the remote computer.

Categories:
remote-desktop file-access application-access network-access

GoToMyPC Features

  1. Remote access to your PC or Mac from any other computer, smartphone or tablet
  2. High-performance remote desktop connection
  3. File transfer between computers
  4. Multi-monitor support
  5. Drawing tools for screen annotation
  6. Easy remote printing from any device
  7. Remote wake to access your always-on PC
  8. Strong encryption and security

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Simple and intuitive interface

Fast performance even over slower connections

Secure encrypted connections

Flexible access from many devices

File transfer capabilities

Drawing tools for collaboration

Wake sleeping computer remotely

Cons

Can be expensive for heavy usage

Limited number of concurrent sessions

Setup requires port forwarding for remote access

No Linux version

Lacks some advanced features of competitors