GoTo Resolve vs GoToMyPC

Struggling to choose between GoTo Resolve and GoToMyPC? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, GoToMyPC is a Remote Work & Education product tagged with remote-desktop, file-access, application-access, network-access.

Its standout features include Remote access to your PC or Mac from any other computer, smartphone or tablet, High-performance remote desktop connection, File transfer between computers, Multi-monitor support, Drawing tools for screen annotation, Easy remote printing from any device, Remote wake to access your always-on PC, Strong encryption and security, and it shines with pros like Simple and intuitive interface, Fast performance even over slower connections, Secure encrypted connections, Flexible access from many devices, File transfer capabilities, Drawing tools for collaboration, Wake sleeping computer remotely.

Feature	GoTo Resolve	GoToMyPC
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

GoToMyPC

Description: GoToMyPC is a remote desktop software that allows users to access their desktop computers remotely from any other computer or mobile device. It enables working on files, applications, and network resources as if sitting in front of the remote computer.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

GoToMyPC Features

• Remote access to your PC or Mac from any other computer, smartphone or tablet
• High-performance remote desktop connection
• File transfer between computers
• Multi-monitor support
• Drawing tools for screen annotation
• Easy remote printing from any device
• Remote wake to access your always-on PC
• Strong encryption and security

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

GoToMyPC

Pros

• Simple and intuitive interface
• Fast performance even over slower connections
• Secure encrypted connections
• Flexible access from many devices
• File transfer capabilities
• Drawing tools for collaboration
• Wake sleeping computer remotely

Cons

• Can be expensive for heavy usage
• Limited number of concurrent sessions
• Setup requires port forwarding for remote access
• No Linux version
• Lacks some advanced features of competitors

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

GoToMyPC

• Subscription-Based
• Pay-As-You-Go