Struggling to choose between GoTo Resolve and Parallels Access? Both products offer unique advantages, making it a tough decision.
GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.
It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.
On the other hand, Parallels Access is a Remote Work & Education product tagged with remote-access, desktop-access, secure-connection.
Its standout features include Remote access to PC or Mac from any device, Touchscreen optimization, File transfer between devices, Universal clipboard, Remote printing, Multi-monitor support, 3D Touch support, Biometric authentication, End-to-end encryption, and it shines with pros like Easy to set up and use, Good performance, Supports many platforms and devices, Secure remote access, File transfer capability, Touch optimization for mobile.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.
Parallels Access is remote access software that allows users to access their desktop computers or applications from other devices like smartphones, tablets, and laptops. It works by creating a secure connection between devices.