GoTo Resolve vs PhoneMyPC

Struggling to choose between GoTo Resolve and PhoneMyPC? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, PhoneMyPC is a Remote Work & Education product tagged with remote-access, remote-desktop, remote-control.

Its standout features include Remote desktop access, File transfer, Remote printing, Remote reboot, Remote audio, Screen recording, Chat, VPN connection, Multiple monitor support, Mobile apps, End-to-end encryption, and it shines with pros like Easy remote access setup, Works on any device with a browser, No port forwarding required, Secure encryption, Affordable pricing, Good performance.

Feature	GoTo Resolve	PhoneMyPC
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

PhoneMyPC

Description: PhoneMyPC is remote access software that allows users to access their computer remotely from any phone or device with an internet connection. It provides secure and easy remote access without the need for complicated VPN setup.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

PhoneMyPC Features

• Remote desktop access
• File transfer
• Remote printing
• Remote reboot
• Remote audio
• Screen recording
• Chat
• VPN connection
• Multiple monitor support
• Mobile apps
• End-to-end encryption

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

PhoneMyPC

Pros

• Easy remote access setup
• Works on any device with a browser
• No port forwarding required
• Secure encryption
• Affordable pricing
• Good performance

Cons

• Limited free version
• Can be slow on poor connections
• Mobile apps cost extra
• No ad hoc connections

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

PhoneMyPC

• Freemium
• Subscription-based