GoTo Resolve vs rdesktop

Struggling to choose between GoTo Resolve and rdesktop? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, rdesktop is a Remote Work & Education product tagged with remote, desktop, rdp, windows.

Its standout features include Remote desktop client for Microsoft Windows systems using RDP, Supports RDP 5.0, 5.1, 5.2, 6.0, 6.1, 7.0, 7.1 and 8.0 protocols, Supports connecting to Windows Terminal Server and Windows XP / Vista / 7 / 8 / 10 desktops, Supports NTLM and Kerberos authentication, Supports NLA security, Supports TLS encryption, Supports clipboard synchronization, Supports file transfer between client and server, Supports connecting to multiple sessions simultaneously, Supports changing screen resolution on the fly, Supports connecting through SSH tunnels and SOCKS proxies, and it shines with pros like Free and open source, Cross-platform - works on Linux, macOS, Unix and other systems, Lightweight and fast, Supports advanced RDP features, Actively developed and maintained.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


rdesktop

rdesktop

rdesktop is an open source remote desktop client that allows users to connect to computers running Microsoft Windows RDP services. It provides functionality similar to Microsoft's own Remote Desktop Connection client.

Categories:
remote desktop rdp windows

Rdesktop Features

  1. Remote desktop client for Microsoft Windows systems using RDP
  2. Supports RDP 5.0, 5.1, 5.2, 6.0, 6.1, 7.0, 7.1 and 8.0 protocols
  3. Supports connecting to Windows Terminal Server and Windows XP / Vista / 7 / 8 / 10 desktops
  4. Supports NTLM and Kerberos authentication
  5. Supports NLA security
  6. Supports TLS encryption
  7. Supports clipboard synchronization
  8. Supports file transfer between client and server
  9. Supports connecting to multiple sessions simultaneously
  10. Supports changing screen resolution on the fly
  11. Supports connecting through SSH tunnels and SOCKS proxies

Pricing

  • Open Source

Pros

Free and open source

Cross-platform - works on Linux, macOS, Unix and other systems

Lightweight and fast

Supports advanced RDP features

Actively developed and maintained

Cons

User interface is basic and lacks some polish

File transfer can be slow compared to other clients

Does not support audio redirection

Lacks support for some advanced features like collaboration