GoTo Resolve vs RDP Remote

Struggling to choose between GoTo Resolve and RDP Remote? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, RDP Remote is a Remote Work & Education product tagged with remote-desktop, rdp, remote-access.

Its standout features include Remote access and control of Windows PCs over the internet or LAN, Secure encrypted connections using RDP protocol, File transfer between local and remote computer, Multi-monitor support, Audio redirection, Clipboard synchronization, Wake-on-LAN support, and it shines with pros like Easy to set up and use, Works across different platforms, Good performance, Secure encrypted connections, Free version available.

Feature	GoTo Resolve	RDP Remote
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

RDP Remote

Description: RDP Remote is a remote desktop software that allows users to access and control Windows computers remotely over the internet or a local network. It utilizes the Remote Desktop Protocol (RDP) to establish secure connections.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

RDP Remote Features

• Remote access and control of Windows PCs over the internet or LAN
• Secure encrypted connections using RDP protocol
• File transfer between local and remote computer
• Multi-monitor support
• Audio redirection
• Clipboard synchronization
• Wake-on-LAN support

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

RDP Remote

Pros

• Easy to set up and use
• Works across different platforms
• Good performance
• Secure encrypted connections
• Free version available

Cons

• Limited features in free version
• Can be resource intensive
• Potential connectivity issues
• Requires port forwarding for remote access

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

RDP Remote

• Free
• Freemium
• Subscription-Based