GoTo Resolve vs RDP Remote

Struggling to choose between GoTo Resolve and RDP Remote? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, RDP Remote is a Remote Work & Education product tagged with remote-desktop, rdp, remote-access.

Its standout features include Remote access and control of Windows PCs over the internet or LAN, Secure encrypted connections using RDP protocol, File transfer between local and remote computer, Multi-monitor support, Audio redirection, Clipboard synchronization, Wake-on-LAN support, and it shines with pros like Easy to set up and use, Works across different platforms, Good performance, Secure encrypted connections, Free version available.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


RDP Remote

RDP Remote

RDP Remote is a remote desktop software that allows users to access and control Windows computers remotely over the internet or a local network. It utilizes the Remote Desktop Protocol (RDP) to establish secure connections.

Categories:
remote-desktop rdp remote-access

RDP Remote Features

  1. Remote access and control of Windows PCs over the internet or LAN
  2. Secure encrypted connections using RDP protocol
  3. File transfer between local and remote computer
  4. Multi-monitor support
  5. Audio redirection
  6. Clipboard synchronization
  7. Wake-on-LAN support

Pricing

  • Free
  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Works across different platforms

Good performance

Secure encrypted connections

Free version available

Cons

Limited features in free version

Can be resource intensive

Potential connectivity issues

Requires port forwarding for remote access