GoTo Resolve vs Remote Administrator Control

Struggling to choose between GoTo Resolve and Remote Administrator Control? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Remote Administrator Control is a Network & Admin product tagged with remote-control, remote-access, it-management, system-administration.

Its standout features include Remote desktop control, File transfer, System monitoring, Remote command prompt, Remote registry editor, Remote reboot/shutdown, Chat, Reporting, and it shines with pros like Easy remote access and control, Increased productivity, Faster troubleshooting and support, Centralized management, Works across platforms, Secure encrypted connections.

Feature	GoTo Resolve	Remote Administrator Control
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Remote Administrator Control

Description: Remote Administrator Control is software that allows IT professionals to remotely access, monitor, manage, and troubleshoot computers and servers. It enables remote control, file transfer, system monitoring, and more.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Remote Administrator Control Features

• Remote desktop control
• File transfer
• System monitoring
• Remote command prompt
• Remote registry editor
• Remote reboot/shutdown
• Chat
• Reporting

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Remote Administrator Control

Pros

• Easy remote access and control
• Increased productivity
• Faster troubleshooting and support
• Centralized management
• Works across platforms
• Secure encrypted connections

Cons

• Can be abused if not secured properly
• Latency issues on poor connections
• Requires port forwarding for WAN access
• Can be complex for novice users
• Licensing costs for advanced features

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Remote Administrator Control

• Freemium
• Subscription-Based