GoTo Resolve vs Remote Administrator Control

Struggling to choose between GoTo Resolve and Remote Administrator Control? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Remote Administrator Control is a Network & Admin product tagged with remote-control, remote-access, it-management, system-administration.

Its standout features include Remote desktop control, File transfer, System monitoring, Remote command prompt, Remote registry editor, Remote reboot/shutdown, Chat, Reporting, and it shines with pros like Easy remote access and control, Increased productivity, Faster troubleshooting and support, Centralized management, Works across platforms, Secure encrypted connections.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Remote Administrator Control

Remote Administrator Control

Remote Administrator Control is software that allows IT professionals to remotely access, monitor, manage, and troubleshoot computers and servers. It enables remote control, file transfer, system monitoring, and more.

Categories:
remote-control remote-access it-management system-administration

Remote Administrator Control Features

  1. Remote desktop control
  2. File transfer
  3. System monitoring
  4. Remote command prompt
  5. Remote registry editor
  6. Remote reboot/shutdown
  7. Chat
  8. Reporting

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy remote access and control

Increased productivity

Faster troubleshooting and support

Centralized management

Works across platforms

Secure encrypted connections

Cons

Can be abused if not secured properly

Latency issues on poor connections

Requires port forwarding for WAN access

Can be complex for novice users

Licensing costs for advanced features