GoTo Resolve vs RemotePC

Struggling to choose between GoTo Resolve and RemotePC? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, RemotePC is a Remote Work & Education product tagged with remote-access, remote-control, file-access, tech-support.

Its standout features include Remote desktop access, File transfer, Screen sharing, Remote printing, Remote sound, Chat, VPN connection, Works on Windows, Mac, iOS and Android, and it shines with pros like Easy to set up and use, Secure encrypted connections, Good performance, Affordable pricing, Mobile apps available.

Feature	GoTo Resolve	RemotePC
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

RemotePC

Description: RemotePC is remote access software that allows users to access their computers from other devices remotely. It enables remote control of a computer to provide tech support or access files and applications from anywhere.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

RemotePC Features

• Remote desktop access
• File transfer
• Screen sharing
• Remote printing
• Remote sound
• Chat
• VPN connection
• Works on Windows, Mac, iOS and Android

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

RemotePC

Pros

• Easy to set up and use
• Secure encrypted connections
• Good performance
• Affordable pricing
• Mobile apps available

Cons

• Limited free version
• Can be slower over poor connections
• Requires installation on host computer
• Lacks some advanced features of competitors

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

RemotePC

• Freemium
• Subscription-Based