GoTo Resolve vs RemotePC

Struggling to choose between GoTo Resolve and RemotePC? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, RemotePC is a Remote Work & Education product tagged with remote-access, remote-control, file-access, tech-support.

Its standout features include Remote desktop access, File transfer, Screen sharing, Remote printing, Remote sound, Chat, VPN connection, Works on Windows, Mac, iOS and Android, and it shines with pros like Easy to set up and use, Secure encrypted connections, Good performance, Affordable pricing, Mobile apps available.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


RemotePC

RemotePC

RemotePC is remote access software that allows users to access their computers from other devices remotely. It enables remote control of a computer to provide tech support or access files and applications from anywhere.

Categories:
remote-access remote-control file-access tech-support

RemotePC Features

  1. Remote desktop access
  2. File transfer
  3. Screen sharing
  4. Remote printing
  5. Remote sound
  6. Chat
  7. VPN connection
  8. Works on Windows, Mac, iOS and Android

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Secure encrypted connections

Good performance

Affordable pricing

Mobile apps available

Cons

Limited free version

Can be slower over poor connections

Requires installation on host computer

Lacks some advanced features of competitors